The SNAP Quality Control System measures the accuracy and timeliness of eligibility and benefit determinations for Minnesotans participating in federal food benefit programs. Data collected by quality control reviewers are also used to improve programs.
SNAP Quality Control reviewers conduct eligibility reviews for the Supplemental Nutrition Assistance Program and the Minnesota Family Investment Program. Quality control reviewers conduct a thorough review of cases to determine if program eligibility decisions made by county and tribal employees – and/or automated systems – are correct.
State agencies randomly select a sample of households participating in SNAP in their state each month. Minnesota samples an average of 100 cases per month. Minnesota quality control staff will contact you for an interview similar to an application interview, and will verify certain information you provide and determine if benefits were calculated accurately.
Important: Your food benefits will stop if you do not complete this quality control review.
For more information about the SNAP Quality Control process, visit: www.fns.usda.gov/snap/applicant-recipient/qc-guide
Reach the SNAP Quality Control help line Monday through Friday from 8 a.m. to 4 p.m. You can submit questions to SNAP Quality Control by:
Please do not submit multiple help forms. This does not result in a faster response and slows staff’s ability to respond to others.
If you would like to schedule an appointment, have questions or would like to send forms to the SNAP Quality Review team, submit your information using the SNAP Quality Control Help Form (DHS-8131).
The Minnesota Department of Human Services will send one-way text messages from 1-866-392-1723 to inform households they have been selected for a review. Households will also receive notice via U.S. mail regarding this review.
The quality control team will begin sending text messages to participants selected for a quality control review on Sept. 1, 2021. Participation to receive text messages is voluntary.
Sample text message:
The Minnesota Department of Human Services invites you to get texts with important notices about your SNAP Quality Control review. If you do not want to receive messages, please reply with STOP.
You can cancel the texts at any time. Just text "STOP". The text message will be sent from 1-866-392-1723. After you message "STOP,” the department will send you a message to confirm that you have been unsubscribed. After this, you will no longer receive text messages from SNAP Quality Control.
As always, message and data rates may apply for any messages sent or received. If you have any questions about your text plan or data plan, contact your wireless provider.
If you have any questions regarding privacy, please read the department’s Notice of Privacy Practices (DHS-3979) (PDF).
The SNAP Quality Control program as necessary will send you text messages about your SNAP Quality Control review, unless you decide to opt out of receiving text messages. Below is information related to the text messages the SNAP Quality Control program intends on sending you and information on how to opt out of receiving text messages.
