Minnesota Department of Human Services’ (DHS) medical review agent Acentra Health is experiencing longer-than-required timelines for EIDBI service authorizations due to an increase in review volume. DHS recognizes the impact on providers and individuals receiving services and appreciates continued patience as Acentra works to return to required timelines.
DHS and Acentra Health are actively increasing review capacity, improving workflow efficiency, and prioritizing cases to reduce the backlog. Acentra Health is prioritizing the following to minimize service disruption:
- Initial Comprehensive Multidisciplinary Evaluations (CMDE) and Individual Treatment Plans (ITP)
- ITPs nearing the end of a service agreement or at risk of an authorization gap
Acentra Health will process incomplete, incorrect, or duplicate cases only after the required corrections are made.
EIDBI provider role in timely review
Timely review depends on accurate routing, complete documentation, and efficient submission practices. The most common causes of avoidable delays include incorrect routing, incomplete submissions and duplicate requests.
Confirm health plan before submission
- Acentra Health reviews and authorizes fee-for-service Medicaid only.
- If the individual is enrolled in a managed care organization (MCO), submit authorization requests directly to the MCO. Acentra Health will reject requests submitted for MCO members and return them to the provider.
Submit complete and accurate CMDEs and ITPs
Complete submissions allow reviewers to process cases without interruption. The following resources support accurate and complete documentation:
Incomplete submissions are rejected, denied, or pended and require correction before Acentra Health can continue review.
Avoid duplicate submissions
Duplicate submissions require additional sorting and review, which slows processing for all requests. You should not resubmit cases unless:
- Acentra Health requests resubmission, OR
- You are providing new information
Submit requests early
EIDBI service authorizations may be retroactively approved up to 180 days. Acentra Health cannot retroactively approve authorizations beyond 180 days and will deny the requested dates of service beyond that time. Providers should submit requests at least 30 days before the intended start date to ensure timely review and prevent gaps in authorization. Early submission is especially important for:
- Initial CMDEs and ITPs
- Renewals nearing the end of a service agreement
- Requests at risk of an authorization gap
Incomplete or late submissions may require additional processing time and can further delay review.
Atrezzo review status
Avoid making nonurgent status inquiries so Acentra Health’s time may be spent completing service authorization requests. Use the Atrezzo portal for real-time status updates for all requests. (pub. 8/25/26)