Health Care Consumer Support Document Portal: FAQ for Partners and Providers

Answer: The portal page has information to help you decide which option you should choose. If you have questions, contact HCCS Monday through Friday from 8 a.m. to 5 p.m.

• MinnesotaCare: 651-297-3862 or 800-657-3672
• MFPP, HPE, MA for Inmates, Red Lake, and DACA: 651-431-3480 or 888-702-9968
• Refugee, Secured Services, Center for Victims of Torture: 651-478-8380

Answer: Case numbers have 8 digits, either 8 numbers or a combination of a letter and 7 numbers.
If your case number has only 5 numbers, add zeros at the beginning so the total number of digits is 8. Example: my case number is 12345. Add 3 zeros to make it 8 digits: 00012345

Answer: If the form requires a signature, print the document and sign it. Then, scan or take a screen shot or photo and attach that document to the portal.
If the form does not require a signature, complete the form, save it to your computer and attach the document through the portal.

Answer: If you have questions or need assistance to submit documents through the portal, contact HCCS Monday through Friday from 8 a.m. to 5 p.m.

• MinnesotaCare: 651-297-3862 or 800-657-3672
• MFPP, HPE, MA for Inmates, Red Lake, and DACA: 651-431-3480 or 888-702-9968
• Refugee, Secured Services, Center for Victims of Torture: 651-478-8380

Answer: The document submitted will be directed to HCCS for processing. Contact HCCS Monday through Friday from 8 a.m. to 5 p.m.

• MinnesotaCare: 651-297-3862 or 800-657-3672
• MFPP, HPE, MA for Inmates, Red Lake, and DACA: 651-431-3480 or 888-702-9968
• Refugee, Secured Services, Center for Victims of Torture: 651-478-8380

Answer:

• Certain partners and providers cannot fax documents. The following partners and providers cannot fax documents, they must use the HCCS document portal:
  • HPE providers 
  • MFPP providers
  • Refugee resettlement agencies
• Counties, tribal nations, and other partners and providers can fax documents at this time. However, the portal may be more useful.

Answer: No, you can only submit documents for one case at a time.

Answer: You can attach photos, screenshots, and other documents. File types could be PDF, TIF, JPG, PNG, Word, or Text documents.

Answer: When you click on the Attach button, you will receive a list of options of where your file is located. Check the file location option where your document or photo is located and then click on the document or photo you would like to attach. If you are attaching photos, you may need to attach each photo separately.

Answer: If your document won’t attach it may be because the document is too large or that we don’t accept your specific document type. Examples: We don’t accept iPhone photos in the default file type (HEIC or HEIF), or your file size may be larger than the limit of 4 mb for partner and providers submissions or 100 mb for SMRT submissions.
Try converting your document to an accepted file type such as PDF, JPG, PNG, or TIF and then attach it. Search the internet for instructions on how to convert documents and photos to one of the accepted formats.

Answer: Your photo size may be too big, or the portal may not accept your photo file format. Try converting your document to an accepted file type such as PDF, JPG, PNG, or TIF and then attach it. Search the internet or check online support for instructions on how to convert documents and photos to one of the accepted formats.

Answer: Search the internet or check online help for your type of phone or computer.

Answer: If you use your computer to attach your documents to the portal, search the internet or check online support for your type of phone and follow the instructions for transferring documents to your computer.

Answer: The online portal requires that photos be formatted as PDF, JPG, TIF or PNG. Search the internet or check online help for instructions on how to change a photo format.

Answer: Try converting your document to an accepted file type such as PDF, JPG, PNG, TIF, Word or Text and then attach it.

Answer: Software to create a PDF may be on your computer, phone or tablet. You can try saving your document or photo as a PDF or use the print function to print a PDF. Search the internet for online help about the specific file type you want to convert. Example: convert photo to PDF.

Answer: Your document may be in a download folder on your computer or in a download folder on your phone or tablet. Search the internet or check online help for more information on how to find your document.

Answer: You can try one of the following:

• Split your document into separate files.
• Use another method. For example, instead of taking photos or screenshots of your documents, try scanning your document or create a PDF to reduce the file size.
• If you have photos, convert them to a different acceptable file type such as JPG, PDF, PNG or TIF.
• Search the internet or online help for instructions on how to change a format.

Answer: You need to send the application and renewal forms separately.

Answer: If you are unsure of the type of application you are submitting, choose standard application.

Answer: If you received the Request for Information (DHS-3271) from your worker, the types of proofs, verifications and other related documents you may need to provide are listed on the document. The portal page also has information on what type of verification we need. If you still are not sure, contact HCCS Monday through Friday from 8 a.m. to 5 p.m.

• MinnesotaCare: 651-297-3862 or 800-657-3672
• MFPP, HPE, MA for Inmates, Red Lake, and DACA:  651-431-3480 or 888-702-9968
• Refugee, Secured Services, Center for Victims of Torture: 651-478-8380

Answer: If you are unsure of the type of renewal form you must submit, check the form for indicators.  

• Need to Renew forms will include the phrase “It’s time to renew your health care coverage” in large, bold font.
• Auto-Renew forms will include the phrase “Health Care Renewal Notice” in large, bold font. They will also include a chart following “Health Care Results” that states “Auto Renewed” below “Action.”
• Modified Need to Renew forms will include both the Department of Human Services and MNsure logos in the upper right-side corner. 
• Other options on the portal are for specialized HCCS programs.

Answer: No. You must physically sign the document and then attach it to the portal.

Answer: No. The HCCS portal only accepts health care renewals, applications, enrollment forms and other related documents.

Answer: Yes.

Answer: If you are unsure of the type of health care enrollment form you are submitting, check the form for indicators. A health plan enrollment form will indicate the type of enrollment it is.

Answer: If you have questions or need assistance to submit documents through the portal, contact HCCS Monday through Friday from 8 a.m. to 5 p.m.

• MinnesotaCare: 651-297-3862 or 800-657-3672
• MFPP, HPE, Medical Assistance (MA) for Inmates, Red Lake, and Deferred Action for Childhood Arrivals (DACA): 651-431-3480 or 888-702-9968
• Refugee, Secured Services, Center for Victims of Torture: 651-478-8380