Systems Transformation Initiative
If you are looking for information regarding key indicators for abbreviated inspections, the weighted risk system, or revised licensing standards, please visit the Child Care Regulation Modernization Projects website.
The Systems Transformation initiative is revolutionizing the way licensed and certified human services providers in Minnesota interact with information technology systems and processes to create a more efficient, user-friendly, and equitable experience.
At the heart of this initiative lies a commitment to human-centered design and continuous improvement. We actively seek and incorporate feedback from providers and agency workers to design solutions that meet their unique needs and experiences. By engaging with our users throughout the design process, we aim to create solutions that are intuitive, responsive, and truly reflective of the diverse communities we serve.
Through the Systems Transformation initiative, we have established the Provider Hub and Agency Hub – innovative systems built on the Salesforce software platform – designed to streamline interactions between providers and agency workers at both the state and county levels.
In 2023, the Provider Hub and Agency Hub were successfully launched for certified and licensed child care centers. Looking ahead to 2024 and beyond, we are excited to expand these platforms to encompass a wider range of processes and license types. Our vision is to create a holistic, unified, and cohesive experience that empowers providers and agency workers alike.
By simplifying and enhancing the user experience, the Provider Hub and Agency Hub aim to reduce administrative burden, allowing providers and licensors to focus their time and energy on what matters most – delivering high-quality services to the people who need them.
With the Provider Hub, gone are the days of manual paperwork and printing forms. Providers can now submit new applications and update existing licenses or certifications electronically, at any time. The system dynamically prompts users for only the relevant information needed, streamlining the submission process.
The Provider Hub also stores historical information, eliminating the need for providers to resubmit unchanged data year after year. Instead, they can simply make updates whenever changes occur in their business.
Providers will also benefit from a more guided and personalized experience. The Hub keeps users informed about the status of their applications and notifies them when changes or updates are required. This increased visibility and clarity helps to demystify the process, reducing confusion and uncertainty.
In the Provider Hub, users can:
- Request changes to their license information at any time
- Submit variances
- View outcomes of licensing visits
- Submit applications for new programs
- Receive and respond to requests from their licensor
- Add additional users
The Provider Hub and Agency Hub are designed to be fully compatible with mobile devices, tablets, and computers. This means that providers and agency workers can access these platforms anytime, anywhere, using the device that best suits their needs.