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Our partners and the people we serve use this website as an important communications and business tool. The website provides a broad range of content, including information about DHS initiatives, program eligibility, application forms, business applications and reference material. To help guide your experience through the website, answers to frequently asked questions are listed below.
We do not recommend emailing private information about yourself or others. Information transmitted by email over the Internet is not secure and can be found and read by others. In addition, we do not use email to transmit responses that contain private data unless we can ensure the security of the information or we have an individual's consent to email unsecured data.
We provides links to other websites as a convenience to its users not as an endorsement of other websites, content or agencies to which links send users. We are not responsible for the accuracy, completeness, usefulness or adequacy of these sites.
Material on this website provide useful information, but are not official department documents or policy. Official documents are maintained at the agency's central office.
Some documents on the this website are published in different file types such as .doc (Microsoft Word), .xls (Microsoft Excel), .ppt (Microsoft PowerPoint) and .pdf (portable document format). Freely distributed software converters and viewers are available from Microsoft for the Microsoft Office product suite. Adobe offers the free Adobe Reader software for viewing PDF documents. See the PDF FAQ for more information.
Some browsers' instructions for downloading files vary. Search your browser's help menu for specific instructions.
We test the functionality and format of web pages in Microsoft Internet Explorer, Mozilla Firefox and Google Chrome on Windows operating systems. This site is developed to meet the state of Minnesota technology accessibility standard (PDF).
In order to use this website, JavaScript must be enabled. If you have suggestions or questions about this site's accessibility, click on the Accessibility link at the bottom of this page.
A PDF is a file that will look the same on the screen and in print, regardless of what kind of computer or printer someone is using, and regardless of what software originally created it.
A current version of Adobe Reader is required to download and read PDF documents on the DHS website. Adobe Reader is typically installed as standard software on most computers but is also available as a free download at Adobe's website.
Once Adobe Reader is installed, click on a link to a PDF file and it will be loaded for viewing on your computer.
You must have a current version of Adobe Reader to view and print PDF files. If you have an earlier version of Adobe Reader, you may not be able to open, view or print PDFs correctly.
To see what version of Reader is installed, open Reader and go to Help About Adobe Reader. The version number will be displayed.
If you receive a message "Please wait..." or "Error opening PDF form" when opening a PDF in your browser, this means your browser is using a non-standard PDF viewer to display the PDF (Read more on Adobe's website). In order to display forms correctly, all PDFs must be opened using Adobe Reader or Adobe Acrobat.
Adobe Reader is available to download for free at http://get.adobe.com/reader/.
All future PDFs opened in Chrome will be downloaded to your computer.
You will need to change the default PDF viewer to Adobe Reader.
You will only need to do these steps once. All future PDFs will open in Adobe Reader by default.
If you have questions, contact the eDocs HelpDesk.
When printing PDF files from within your browser, use the print button at the left end of the special Adobe Acrobat tool bar, which appears immediately above the viewing window. You will then get a Print pop-up window, which will give you options that include printing the entire document or specific pages.
In Adobe Reader, choose File Print, click on the Advanced button, check the Print as Image option, and try printing again.
In Adobe Reader, choose File Print, and in the drop down list next to Page Scaling, make sure that None is selected.
In Adobe Reader, choose File Print, and in the drop down list next to Comments and Forms make sure that Document is selected.
To save a file for later after it loads in your browser, select File Save from the menu bar. To save without viewing, right-click (Windows) or control-click (Macintosh) a link to the PDF and choose Save Target As from the pop-up menu.
To report a problem or concern with a web page, click Report/Rate this page at the bottom of the page. Fill in the requested information. Your report will be forwarded to the page owner.
