Behavioral Health Administration Mailboxes
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Responsible Team |
Purpose |
Email Address |
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General Questions |
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General Mailbox |
General questions about the Behavioral Health Administration. Emails sent to this mailbox will be routed to the appropriate person. |
youropinionmatters.dhs@state.mn.us
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Data/Research |
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Data Requests |
Used by the public to obtain both public and private human services data about themselves |
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Drug and Alcohol Abuse Normative Evaluation System (DAANES) |
DAANES Technical Assistance: Any issues, questions and concerns related to the DAANES web program, including trouble with login or passwords, assistance with being entered into the DAANES system, help resolving specific errors outlined in the DAANES manual or training materials, support with the OTP registry. |
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Housing |
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Housing Program Eligibility |
For provider network and external/internal partners use: Housing program eligibility related questions/concerns. |
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Housing Stabilization Policy |
For provider network and external/internal partners use: Housing program policy related questions/concerns. |
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Housing Support Policy |
Housing Supports policy questions |
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Integrated Services |
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American Indian Team |
Used for questions and support regarding the American Indian Advisory Council on Chemical Dependency and the American Indian Mental Health Advisory Council. |
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Behavioral Health Homes Policy |
General box for Behavioral Health Homes (BHH) policy team: Supports questions related to certification, decertification and provider check-ins; program standards, staffing requirements and variance requests; and legislative or policy updates, operational guidance and assisting providers in understanding BHH billing structure, covered service categories and payment rates. |
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Certified Community Behavioral Health Clinic |
Used to request information, seek technical assistance on the CCBHC model/program or submit CCBHC-related compliance documentation to the CCBHC team. |
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Level/Necessity of Care Policy |
For providers to request technical assistance with level of care assessments or Necessity of Care Recommendation or referral policy |
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Mobile Crisis Policy |
Mental Health Crisis: Used for policy, grant or related questions or general access to Mobile Crisis Policy Team. |
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Officer-Involved Community-Based Care Coordination |
Inquiries about the Officer-Involved Community-Based Care Coordination (OICC) program. Supports questions related to provider enrollment and assurance statements, eligibility criteria and service limitations, staffing qualifications and annual reporting requirements. The OICC team provides policy and operational guidance, information on billing structure and rate setup and communicates system or State Plan Amendment (SPA) updates. |
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Problem Gambling |
For grantees and the public to contact the Problem Gambling Program |
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Mental Health |
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Adult Day Treatment Policy |
Adult Day Treatment policy |
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Adult Intensive Residential Treatment Services (IRTS), Adult Residential Crisis Stabilization Services (RCS) and Adult Assertive Community Treatment (ACT) |
For Providers of Adult Intensive Residential Treatment Services (IRTS), Adult Residential Crisis Stabilization Services (RCS) and Adult Assertive Community Treatment (ACT) to contact for help monitoring program compliance, ensure Medicaid billing follows state guidelines and annual Medicaid rate setting to bill for services through Minnesota Health Care Programs (MHCP) |
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Adult Mental Health Initiative (AMHI) and Community Support (CSP) |
Adult Mental Health Initiative (AMHI) and Community Support Program (CSP) team |
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Adult Rehabilitative Mental Health Services (ARMHS) |
For internal and external Adult Rehabilitative Mental Health Services (ARMHS) communications |
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Children’s Residential Crisis Services (CRCS) |
Children’s Residential Crisis Services (CRCS) updates and requests for feedback |
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Community Children's Therapeutic Services and Supports (CTSS) |
Questions about Community Children's Therapeutic Services and Supports (CTSS) program |
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Community Mental Health Center (CMHC) |
Community Mental Health Center (CMHC) general questions and re-attestation |
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Dialectical Behavior Therapy (DBT) |
For general inquiries regarding Dialectical Behavior Therapy (DBT) certification and technical assistance |
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Extended Bed Psychiatric Services Policy |
Extended Bed Psychiatric Services policy |
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First Episode Psychosis (FEP) |
For public and providers to reach out when they have questions about First Episode Psychosis (FEP) services, as well as current grantees to send monthly and quarterly reports |
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Mental Health Information System (MHIS) |
All questions, requests and technical assistance related to the Mental Health Information System (MHIS). Supports both providers and program areas with assistance with MHIS data entry and batch uploads, training and technical guidance on MHIS requirements and reporting, support for bi-annual MHIS reports (timelines, data elements, expectations), technical troubleshooting and data validation assistance, and clarifications or feedback on MHIS data standards and reporting processes |
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Mental Health Rates |
Mental Health Rates |
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Mental Health Targeted Case Management (MH-TCM) Policy |
General mailbox designated for both Children’s Mental Health Targeted Case Management (CMH-TCM) and Adult Mental Health Targeted Case Management (AMH-TCM)--for policy guidance and technical assistance to counties, tribes, and contracted providers delivering CMH-TCM and AMH-TCM. Core support areas include eligible provider and case manager qualifications, clinical supervision requirements, member eligibility and SMI/SPMI criteria, covered MH-TCM case management activities, documentation standards, and billing/claims policy under MHCP/Medicaid. The team maintains alignment with Minnesota statutes and MHCP manual policy, updates guidance, and assists with implementation questions from agencies and managed care plans. |
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The Omnibus Budget Reconciliation Act: Preadmission Screening and Resident Reviews (OBRA PASRR) |
For Technical Assistance regarding The Omnibus Budget Reconciliation Act: Preadmission Screening and Resident Reviews (OBRA PASRR), overseen and regulated by the Centers for Medicare & Medicaid Services (CMS) |
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Partial Hospitalization Program (PHP) Policy |
Partial Hospitalization Program (PHP) policy questions, inquiries and application requests |
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Peer Support |
Peer support services (family, SUD, mental health) and mental health peer certification |
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Psychiatric Residential Treatment Facility (PRTF) |
Psychiatric Residential Treatment Facility (PRTF) team mailbox for general questions about policy and/or implementation, requests for technical assistance concerning eligibility or continued stay authorization and consultation with the Clinical and Policy lead for more specific questions. |
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School-based Behavioral Health |
For schools and providers to inquire about Medicaid-related school-based behavioral health services. |
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School Children’s Therapeutic Services and Supports (CTSS) |
For communication related to School Children’s Therapeutic Services and Supports (CTSS) certification |
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Used to submit inquiries, report concerns, or document disputes related to mental health services. |
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Other |
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Fraud, Waste, and Abuse Reporting |
To report suspected fraud or abuse by someone receiving benefits, health care providers working with the Minnesota Health Care Programs (MHCP), or childcare providers receiving childcare assistance funds |
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DHS Licensing |
DHS licensing: Programs licensed in OIG as mental health, substance use disorder or children’s residential facilities |
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DHS Licensing Intake |
Central intake email box for DHS License Holders to file complaints, report maltreatment of minors and death reporting |
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Netstudy2 (NS2) |
Netstudy2 (NS2): Study subjects and providers contact for Background Study (BGS) regarding background study inquiries, questions and/or technical assistance for NS2 |
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TrainLink |
Mailbox to provide support for questions related to TrainLink. |
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Substance Use Disorder (SUD) |
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1115 SUD Waiver |
For questions about the 1115 SUD demonstration, SUD data or demonstration evaluation reports |
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ASAM Policy |
ASAM policy and ASAM certifications |
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ASAM Training and Peer Review |
Peer review questions and inquiries, ASAM trainings through Train for Change |
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Billing for SUD |
Questions regarding billing for SUD services |
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Bright Bound |
Bright Bound program inquiries from all state agencies and grantees |
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Cannabis Policy |
Cannabis policy |
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Direct Access |
General questions about substance use disorder policy reforms |
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Enhancements/Out of State Providers |
Questions from programs seeking the culturally specific or responsive and disability responsive enhancements. Out of state (Minnesota) substance use disorder programs |
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Harm Reduction |
Harm Reduction Programs, RPF’s and State Opioid Response (SOR) |
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Institution for Mental Diseases (IMD) |
SUD Institution for Mental Diseases (IMD) determinations, updates and questions |
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Managed Care Organizations (MCO) |
Internal DHS staff and external behavioral health providers use to submit inquiries, report concerns, or document disputes related to managed care organizations (MCOs). |
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Nicotine Treatment Policy |
Nicotine treatment policy |
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Non-Opioid Treatment Program (OTP) |
Non-Opioid Treatment Program (OTP) inquiry mailbox: verify if a client is on an OTP, member info, medication info, including administration and prescription types, dosage and dates. |
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Opioid Epidemic Response Advisory Council (OERAC) |
Opioid Epidemic Response Advisory Council (OERAC) team. Used for general inquiries about the council, council meetings and various RFPs published throughout the year. |
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Peer Support |
Peer support services (family, SUD, mental health) and mental health peer certification |
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Primary Prevention |
Primary prevention program inquiries from all state agencies and grantees |
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Recovery Supports | Free-Standing Room & Board |
Recovery housing, free-standing room and board |
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SUD Treatment Policy | Behavioral Health Fund |
SUD treatment policy and Behavioral Health Fund |
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Utilization Management/Acentra |
Utilization Management/Acentra: For SUD providers ONLY. Direct contact point for all SUD providers to reach out to Acentra in Minnesota for questions/updates on case submission processes, registration numbers, ANG (Atrezzo) Provider Portal account issues/lockouts, ASAM 3rd edition, concerns about the review process for ASAM UM (previously 1115) or SUD authorization (aka, above 6 and/or 30) or request assistance/training if needed. Monthly records requests for ASAM UM are also sent through this email. SUD Providers and RCO’s providing SUD Peer Support Services will need to utilize this for any questions as reviews start Jan. 1, 2026. |
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Withdrawal Management and Detox |
Withdrawal management and detox |
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Women’s Recovery Services |
Women’s Recovery Services program inquiries from all state agencies and grantees |