Behavioral Health Administration Mailboxes
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Email Address |
Purpose |
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General Questions |
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youropinionmatters.dhs@state.mn.us
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General questions about the Behavioral Health Administration. Emails sent to this mailbox will be routed to the appropriate person. |
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Data/Research |
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DAANES Technical Assistance: Any issues, questions and concerns related to the DAANES web program, including trouble with login or passwords, assistance with being entered into the DAANES system, help resolving specific errors outlined in the DAANES manual or training materials, support with the OTP registry. |
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Used by the public to obtain both public and private human services data about themselves |
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Housing |
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Housing Supports policy questions |
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For provider network and external/internal partners use ONLY: Housing program eligibility related questions/concerns. |
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For provider network and external/internal partners use ONLY: Housing program policy related questions/concerns. |
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Integrated Services |
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For grantees and the public to contact the Problem Gambling Program |
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Children's Mental Health Crisis: Used for policy, grant or related questions or general access to Mobile Crisis Policy Team. |
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For providers to request technical assistance with level of care assessments or Necessity of Care Recommendation or referral policy |
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Used to request information, seek technical assistance on the CCBHC model/program or submit CCBHC-related compliance documentation to the CCBHC team. |
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General box for Behavioral Health Homes (BHH) policy team: Supports questions related to certification, decertification and provider check-ins; program standards, staffing requirements and variance requests; and legislative or policy updates, operational guidance and assisting providers in understanding BHH billing structure, covered service categories and payment rates. |
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Inquiries about the Officer-Involved Community-Based Care Coordination (OICC) program. Supports questions related to provider enrollment and assurance statements, eligibility criteria and service limitations, staffing qualifications and annual reporting requirements. The OICC team provides policy and operational guidance, information on billing structure and rate setup and communicates system or State Plan Amendment (SPA) updates. |
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Mental Health |
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For public and providers to reach out when they have questions about First Episode Psychosis (FEP) services, as well as current grantees to send monthly and quarterly reports |
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Partial Hospitalization Program (PHP) policy questions, inquiries and application requests |
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Psychiatric Residential Treatment Facility (PRTF) team mailbox for general questions about policy and/or implementation, requests for technical assistance concerning eligibility or continued stay authorization and consultation with the Clinical and Policy lead for more specific questions. |
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Mental Health Rates |
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Extended Bed Psychiatric Services policy |
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Adult Day Treatment policy |
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Children’s Residential Crisis Services (CRCS)updates and requests for feedback |
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Used by internal DHS staff and external behavioral health providers to submit inquiries, report concerns, or document disputes related to mental health services. |
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All questions, requests and technical assistance related to the Mental Health Information System (MHIS). Supports both providers and program areas with assistance with MHIS data entry and batch uploads, training and technical guidance on MHIS requirements and reporting, support for bi-annual MHIS reports (timelines, data elements, expectations), technical troubleshooting and data validation assistance, and clarifications or feedback on MHIS data standards and reporting processes |
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For general inquiries regarding Dialectical Behavior Therapy (DBT) certification and technical assistance |
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For Providers of Adult Intensive Residential Treatment Services (IRTS), Adult Residential Crisis Stabilization Services (RCS) and Adult Assertive Community Treatment (ACT) to contact for help monitoring program compliance, ensure Medicaid billing follows state guidelines and annual Medicaid rate setting to bill for services through Minnesota Health Care Programs (MHCP) |
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Questions about Community Children's Therapeutic Services and Supports (CTSS) program |
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For communication related to School Children’s Therapeutic Services and Supports (CTSS) certification |
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For internal and external Adult Rehabilitative Mental Health Services (ARMHS) communications |
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Community Mental Health Center (CMHC) general questions and re-attestation |
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For Technical Assistance regarding The Omnibus Budget Reconciliation Act: Preadmission Screening and Resident Reviews (OBRA PASRR), overseen and regulated by the Centers for Medicare & Medicaid Services (CMS) |
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Other |
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DHS licensing: Programs licensed in OIG as mental health, substance use disorder or children’s residential facilities |
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Central intake email box for DHS License Holders to file complaints, report maltreatment of minors and death reporting |
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To report suspected fraud or abuse by someone receiving benefits, health care providers working with the Minnesota Health Care Programs (MHCP), or childcare providers receiving childcare assistance funds |
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Netstudy2 (NS2): Study subjects and providers contact for Background Study (BGS) regarding background study inquiries, questions and/or technical assistance for NS2 |
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Mailbox to provide support for questions related to TrainLink. |
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Substance Use Disorder (SUD) |
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SUD treatment policy and Behavioral Health Fund |
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Culturally responsive services, disability access, out-of-state providers |
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Recovery housing, free-standing room and board |
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Peer support services (family, SUD, mental health) and mental health peer certification |
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Cannabis policy |
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Nicotine treatment policy |
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ASAM policy and ASAM certifications |
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Withdrawal management and detox |
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For questions about the 1115 SUD demonstration, SUD data or demonstration evaluation reports |
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Internal DHS staff and external behavioral health providers use ONLY, to submit inquiries, report concerns or document disputes related to managed care organizations (MCOs). |
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Utilization Management/Acentra: For SUD providers ONLY. Direct contact point for all SUD providers to reach out to Acentra in Minnesota for questions/updates on case submission processes, registration numbers, ANG (Atrezzo) Provider Portal account issues/lockouts, ASAM 3rd edition, concerns about the review process for ASAM UM (previously 1115) or SUD authorization (aka, above 6 and/or 30) or request assistance/training if needed. Monthly records requests for ASAM UM are also sent through this email. SUD Providers and RCO’s providing SUD Peer Support Services will need to utilize this for any questions as reviews start Jan. 1, 2026. |
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Peer review questions and inquiries, ASAM trainings through Train for Change |
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Primary prevention program inquiries from all state agencies and grantees |
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Women’s Recovery Services program inquiries from all state agencies and grantees |
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Bright Bound program inquiries from all state agencies and grantees |
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Non-Opioid Treatment Program (OTP) inquiry mailbox: verify if a client is on an OTP, member info, medication info, including administration and prescription types, dosage and dates. |
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Opioid Epidemic Response Advisory Council (OERAC) team. Used for general inquiries about the council, council meetings and various RFPs published throughout the year. |
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Harm Reduction Programs, RPF’s and State Opioid Response (SOR) |
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SUD Institution for Mental Diseases (IMD) determinations, updates and questions |
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Questions regarding billing for SUD services |
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Mailbox for the previously titled “Alcohol and Drug Abuse Division.” |