Provider Hub

As needed for your license/certification, use the Provider Hub to:

• Apply for a new license or certification
• Request changes to your license/certification information
• Request variances
• Submit information about caregivers/staff, including training and qualifications
• Get results of licensing visits and reviews, and respond to orders from your licensor
• Renew your license/certification and, as applicable, pay your renewal fee
• Add additional users from your business to help manage your license/certification

Availability: 

• Licensed child care centers and license-exempt certified child care centers are required to use the Provider Hub to apply for and manage their licenses/certifications. 
• EIDBI agencies are required to use the Provider Hub to apply for their provisional license.

More information: 

• Child care providers can get more information at child care licensing — Department of Children, Youth, and Families (DCYF) website. 
• EIDBI agencies can get more information at EIDBI licensing — Department of Human Services website.

• Apply to register with the Child Care Assistance Program (CCAP)
• Renew your existing CCAP registration
• Report changes to your CCAP information
• Submit requests to activate or deactivate MEC² PRO users
• View your CCAP notices

Availability: Child care providers — including licensed child care centers, license-exempt certified child care centers, family child care providers, legal nonlicensed child care providers and child care providers licensed by a Tribal Nation or other state — have access to the CCAP feature in the Provider Hub.

More information: Child care providers can get more information at Child Care Assistance Program information — Department of Children, Youth, and Families (DCYF) website.

Record enrollment and attendance digitally for the children in your child care program, with three options:

• Use a kiosk for parents/trusted adults to check their children in and out
• Connect your current child care management system (CCMS) to the Provider Hub (per vendor availability) 
• Upload your enrollment and attendance data in a .CSV file

Availability: Licensed child care centers and license-exempt certified child care centers have access to Enrollment & Attendance in the Provider Hub. Beginning with an initial group of providers in June 2026, the Department of Children, Youth, and Families (DCYF) will require child care providers registered with the Child Care Assistance Program (CCAP) to make attendance records available electronically using the Enrollment & Attendance feature in the Provider Hub. Child care providers will be notified at least 90 days before they must begin using the Provider Hub to submit enrollment and attendance information. 

More information: Child care providers can get more information at new electronic attendance record requirement — Department of Children, Youth, and Families (DCYF) website.

• Complete your monthly application
• Complete your annual Use of Funds Report
• Set up direct deposit for your Great Start Compensation (GSC) payments
• Access your GSC payment history
• Submit a technical assistance request to the GSC team

Availability: Licensed child care centers and license-exempt certified child care centers use the Provider Hub to participate in the Great Start Compensation program.

More information: Child care providers can get more information at Great Start Compensation Support Payment Program — Department of Children, Youth, and Families (DCYF) website.

Check out these articles for help with licensing/certification in the Provider Hub. 

Each provider type has their own "learning library" — a collection of all the articles on a topic.

A Provider Hub user is someone with their own unique email and password to log in to the online tool. The Provider Hub has a variety of access levels for different kinds of users. 

A user’s access level defines what that person can see, create, edit and/or approve in the Provider Hub. It's based on a person’s responsibilities related to licensing and other government programs. 

Check out the user access levels learning library for more details., It includes a summary of what each access level can do in the online tool and instructions for adding and editing users.

For help using the Child Care Assistance Program (CCAP) feature in the Provider Hub, check out the user guide (PDF). Child care providers will find instructions for registrations, renewals and change requests in the guide. 

Download the PDF to view the entire guide (about 130 pages). Only the first 100 pages are available before downloading. 

More help is available on recent changes to CCAP provider registration process — Department of Children, Youth, and Families (DCYF) website.

For help using the Electronic & Attendance feature, visit new electronic attendance record requirement — Department of Children, Youth, and Families website.

On this page, find links to:

• “Quick start guides” for importing enrollment, using the kiosk, exporting attendance and more — in the resources section; available in English, Spanish and Somali
• Instructions for integrating a child care management system — under the resources section

Check out these articles for help with the Great Start Compensation feature in the Provider Hub.

The monthly application, Use of Funds Report and Supplier ID setup each has its own "learning library" — a collection of all the articles on that topic.

Here are copies of past newsletters:

• September 2026
• August 2026
• July 2026
• June 2026
• May 2026
• April 2026
• March 2026
• February 2026
• January 2026
• December 2025
• November 2025