Apply for health care

Fixing online application or login issues

If you’re having trouble signing in or completing your online health care application, use this page for help.

Common online application error messages

403 – “Forbidden” error

What does this mean: Access to the page is restricted, often due to permission or a browser issue.

How to fix:

  • Clear your browser cache and cookies.
  • Try a different browser.
How to clear your cache and cookies

400 – Unhandled service exception error

What does this mean: Something in the application didn’t follow the system rules or your session data became corrupted.

How to fix:

  • If you see this on the Application summary screen: Return to Home and start a new application.
  • On any other screen: Clear your browser cache and cookies or try a different browser.
How to clear your cache and cookies

500 – Unhandled service exception error

What does this mean: The server had an unexpected problem, such as high traffic or a system error.

How to fix:

  • Clear your browser cache and cookies.
  • Try again later.
How to clear your cache and cookies

Authorization failed

After attempting to submit online application.

What does this mean: You may already have an active application or open case in our system.

How to fix: Call the number listed on your application confirmation or by calling the DHS Contact Center at: 651-478-8348 or 833-880-1001.

Unhandled user error

What does this mean: The system crashed because the browser’s “Back” button was used instead of the system navigation buttons.

How to fix:

  • Select the Minnesota logo in the upper left to continue.
  • Use the system navigation buttons instead of your browser’s “Back” button.

Clearing browser cache and cookies

What are they?

  • Cookies: Small bits of information a website saves so it can remember you.
  • Cache: Browser’s temporary storage that helps pages load faster.

Desktop computer browsers

Microsoft Edge logoMicrosoft Edge

  1. Open Edge → Click the three dots (…) in the upper right.
  2. Select Settings → Privacy, search and services.
  3. Under Clear browsing data, click Choose what to clear.
  4. Select Cookies and other site data and Cached images and files.
  5. Click Clear now.

Google Chrome logoGoogle Chrome

  1. Open Chrome → click the three dots (⋮) in the upper right.
  2. Select Settings → Privacy and security → Clear browsing data.
  3. Choose All-time as the time range.
  4. Select Cookies and other site data and Cached images and files.
  5. Click Clear data.

Mozilla Firefox logoMozilla Foxfire

  1. Open Firefox → click the three lines (☰) in the upper right.
  2. Select Settings → Privacy and security.
  3. Scroll to Cookies and site data → click Clear data.
  4. Select Cookies and site data and Cached web content.
  5. Click Clear.

Mobile device browsers

Microsoft Edge logoMicrosoft Edge

  1. Open Edge → click the three dots (…) → Settings → Privacy and security → Clear browsing data.
  2. Select Cookies and cached files.
  3. Click Clear now.

Google Chrome logoGoogle Chrome

  1. Open Chrome → click the the three dots (⋮) (Android) or (…) (iPhone).
  2. Click History → Clear browsing data.
  3. Choose All time as the time range.
  4. Select Cookies and cached images.
  5. Click Clear browsing data.

Mozilla Firefox logoMozilla Foxfire

  1. Open Firefox → click the three lines (☰) in the upper right.
  2. Select Settings → Privacy and security.
  3. Scroll to Cookies and site data → click Clear data.
  4. Select Cookies and site data and Cached web content.
  5. Click Clear.

Issues with your username or password

If you are having issues with your username or password when attempting to access your Medical Assistance or MinnesotaCare health care account online, you can get help using the LoginMN FAQ page.

LoginMN FAQ

Still need help?

If you still can’t sign into your online Medical Assistance or MinnesotaCare account or complete your application due to an error, call the DHS Contact Center at: 651-478-8348 or 833-880-1001.